Privacy Policy

Privacy Policy for Arboreto

Effective Date: 22-Aug-2025

At Arboreto (“we,” “our,” or “us”), operated by Concepta Ingredients General Trading LTD, we value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website www.arboreto.ae (the “Site”) and services. By using our Site, you agree to the terms outlined below.

1. Information We Collect

When you interact with Arboreto, we may collect the following types of information:

• Personal Information: Name, email address, phone number, billing and shipping address, and payment details provided during checkout.

• Account Information: Username, password, and preferences if you create an account.

• Transaction Information: Details about purchases, returns, refunds, and order history.

• Technical Information: IP address, browser type, device type, operating system, and usage data collected through cookies and similar technologies.

• Communication Information: Messages sent via our contact forms, customer support, or marketing subscriptions.

2. How We Use Your Information

We use the information collected for purposes including:

• Processing and fulfilling your orders.

• Communicating with you about your purchases, deliveries, or inquiries.

• Managing your account and customer dashboard.

• Improving our website, services, and product offerings.

• Sending promotional emails, newsletters, and offers (only if you opt in).

• Complying with legal, regulatory, and financial obligations in the UAE.

3. Payment Security

We accept Visa and MasterCard debit and credit cards in AED.

• All credit/debit card details and personally identifiable information will not be stored, shared, rented, or sold to third parties.

• Payment transactions are securely processed through Shopify’s encrypted payment gateways.

• Arboreto will never share your payment details with external parties.

4. Sharing of Information

We do not sell or rent customer information. However, we may share your information with:

• Trusted service providers: such as Shopify, payment processors, courier/delivery companies, and IT support providers who assist in running our business.

• Legal authorities: if required to comply with UAE laws, regulations, or valid legal requests.

• Business transfers: in the event of a merger, acquisition, or restructuring, your data may be transferred as part of business assets.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance your shopping experience and analyze site performance. Cookies help us:

• Remember your preferences and login sessions.

• Understand how visitors use our Site.

• Improve site navigation and promotions.

You can disable cookies in your browser settings, but this may limit certain features of the Site.

6. Data Security

We implement strong security measures to protect your information. However, while we strive to safeguard your data, we cannot guarantee complete security of information transmitted online.

7. Third-Party Links

Our Site may include links to third-party websites. Arboreto is not responsible for the privacy practices of external websites. Please review their policies before providing personal information.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

9. Your Rights

As a customer, you have the right to:

• Access and update your personal information via your account.

• Request correction or deletion of your data, subject to legal obligations.

• Opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails.

10. Updates to This Privacy Policy

Arboreto may update this Privacy Policy from time to time. Any changes will be published on this page, and the effective date will be updated accordingly.

11. Contact Us

For questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Concepta Ingredients General Trading LTD
Website: www.arboreto.ae
Email: sales@arboreto.ae
Phone (Landline): (04) 552 7029
P.O. Box: 54477
Office 231C, Building No. 280, Taweelah, Abu Dhabi, United Arab Emirates